Exchange & Refund Policy

Thanks for shopping at Sureclean!

If you are not entirely satisfied with your purchase, we're here to help.

 

Exchange 

You have 60 calendar days to return an item from the date you received the item, you are required to write in to us at orders@sureclean.com.sg to state the nature of the issue and the reason for exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and you will need to have the receipt or proof of purchase.

Exchanges can only be done at our office:

25 Bukit Batok Crescent
#09-11 The Elitist
Singapore 658066

 

Refund

We do not have a cash refund policy. In the unlikely event, you would need a refund, we will gladly refund you in store credits.

To be eligible for a refund, your request must reach us within 30 days from the date you receive your items. 

In addition, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging and you will need to have the receipt or proof of purchase.