FAQ's

Q. What is the refund and return policy on the product? 

A. All Sureclean products are medical grade quality and manufactured under the greatest care. Due to the care we give towards this, we do not offer any refund or accept return of the product. If the product case / bottle is damaged we will replace it on successful return of the damaged product. For more ready our policies here

Q. What is the refund and return policy on the product? 

A. All Sureclean products are medical grade quality and manufactured under the greatest care. Due to the care we give towards this, we do not offer any refund or accept return of the product. If the product case / bottle is damaged we will replace it on successful return of the damaged product. For more ready our policies here

Q. HI, after I made order can I self collect from your office or warehouse?

A. We don’t do self collection please visit our online store.

Q. HI I just ordered, when can I received my products? Hi I have ordered a week ago, when can I receive my products?

A. Hi there, thank you for your message
It’s being packed and soon ready to send out! Allow us (5-7days) for the delivery team to send it to you. Thank you for your patience and understanding! You can chat with is on whats app if you have any questions. Please have your order details ready. 

Q. What is the active ingredient of Germclean your disinfectant and Sanihands your hand sanitizer?

A. Germclean – Active 0.05% of benzalkonium chloride
     Sanihands – It has 0.18% benzalkonium chloride 

Q. Is your products effective against the Coronavirus? 

A. Our product Germclean active ingredient is tested to be effective against the Human Coronavirus Sars Surrogate. 

Q. Can I use Germclean to spray my hands?

A. No this is more appropriate for surfaces, while it is child safe we recommend using it on surfaces like your furniture and floors

Q. Can I use Surfaceclean to spray on surfaces?

A. Our Surfaceclean floor cleaner is designed to be diluted 1:50 for floor cleaning. It is not meant to be a direct spray disinfectant. Please dilute 2-3 capfuls of Surfaceclean into a bucket of water and wipe floor.

Q.Where is your product from? 

A. We are proudly made in the Lion City - Singapore

Q. When is the expiry date of the products?

A. The Expiry of the product is 2 years from the date of Manufacture
     The Date of Manufacture and the Expiry date is printed on the bottom of the bottle 

Q. HI can I use your products around toddlers / infants and or pregnant women? 

A. Our products are used in preschools all over Singapore and are used by toddlers to adults. It is suitable for pregnant mothers. Please note not to ingest. While our products are formulated to be used around toddlers, we suggest talking to your pediatrician before using any new products with them!

Q. How do I place my order? 

A. View the product you want on the homepage. Click Add to Cart. Check the cart icon in top left corner. You can add more items by clicking on the + and – signs. Checkout and use your credit card to pay securely

Q. How can I cancel my order?

A. Once the products are ordered, it cannot be cancelled or refunded.
Only if the products are damaged it will be replaced.You have 60 calendar days to return an item from the date you received the item, you are required to write in to us at orders@sureclean.com.sg to state the nature of the issue and the reason for exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. 
Your item must be in the original packaging and you will need to have the receipt or proof of purchase.
Exchanges can only be done at our office: 

Q. What are the payments method available?

A. Card Payment, Online Payment

Q.How do I use my voucher codes?

A. Inorder to redeem your Voucher code please go to the Checkout process, there will be an input box you just have to apply from there.

Need more info?
Call us at
+6568998643

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