Who Cleans Your Home? Vetting, Training, Insurance & Keys
What makes a house cleaning service trustworthy, and how Sureclean does each part
Last updated: 7 October 2026 · By the Sureclean cleaning team
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Key takeaways
- Every Sureclean cleaner is a company employee on a valid MOM work permit, trained for 400 hours before working unsupervised, and reports to a supervisor.
- Every job is covered by S$1,000,000 public liability insurance under NEA cleaning business licence NEA240120/6509C/C3/N01, both of which you can verify.
- Keys handed to Sureclean are held under secure storage with controlled access and a logged chain of custody; the key stays with the company, never with an individual cleaner.
- Recurring customers get the same cleaner wherever rosters allow, plant-based products as standard, and a written price before the first visit.
Short answer: every Sureclean cleaner is a company employee on a valid MOM work permit, trained for 400 hours before working under a supervisor, and every job is covered by S$1,000,000 public liability insurance under NEA cleaning business licence NEA240120/6509C/C3/N01. If you hand over a key, it is held under secure storage with controlled access and a logged chain of custody. This page explains what that means on the day, and what to check when comparing any cleaning service in Singapore.
Sureclean at a glance
- Rated 4.9★ across 1,549 Google reviews
- NEA Class 3 licensed (NEA240120/6509C/C3/N01) and insured for S$1,000,000
- Cleaning Singapore homes since 2013 — over 50,000 homes cleaned
- Own employed crews on valid MOM work permits, 400 hours of training
- Published rates — no platform fees, no hidden charges
- WhatsApp +65 6983 9523 for an exact quote in minutes
Who turns up at your door
Sureclean does not use a marketplace of freelancers. The person cleaning your home is employed by Sureclean Pte Ltd, holds a valid Ministry of Manpower work permit, and reports to a supervisor who is responsible for the quality of the session. For recurring customers we assign the same cleaner wherever rosters allow, so you brief the house once and the standard stays consistent. If a cleaner is on leave, the replacement is briefed from the same task list.
How cleaners are trained
New cleaners complete 400 hours of training before they work unsupervised. Training covers the room-by-room method for HDB flats, condos and landed homes, product safety (what can and cannot be used on marble, timber, glass and fabric), equipment handling for steam, extraction and machine floor scrubbing, and the handover checks a supervisor runs before leaving. Specialist work such as post-renovation cleaning, mattress and sofa extraction and disinfection has its own training on top.
Insurance and licence you can verify
- NEA cleaning business licence NEA240120/6509C/C3/N01, searchable on the NEA register.
- S$1,000,000 public liability insurance on all work, so accidental damage during a session is covered by the company, not by the cleaner personally.
- Sureclean Pte Ltd (ACRA UEN 201316509C) has operated in Singapore since 2013, has cleaned more than 50,000 homes, and holds 4.9 stars across more than 1,549 Google reviews.
When comparing services, ask for the same three things in writing. A company that cannot show a licence number, an insurance figure and third-party reviews is the one to walk away from.
Keys and access
Most customers are home for the first session. After that, you choose how the crew gets in: stay home, leave the key with your condo management or a neighbour, or hand a key to Sureclean. Keys handed to Sureclean are kept under secure storage with controlled access, logged when collected and when returned, and used only by the crew assigned to your home. If a cleaner changes, the key does not travel with the person; it stays with the company. Tell us at booking if you want a key arrangement and the team explains the steps before you commit.
What to expect at the first session
1. Scope and price in writing
You confirm the scope and session length on WhatsApp 6983 9523 and receive the price before the visit.
2. Uniformed, equipped cleaner
The cleaner arrives in Sureclean uniform with the company’s equipment and products. Standard products are plant-based and biodegradable; say at booking if anyone at home has allergies, asthma or sensitive skin and the kit is adjusted.
3. Agreed task list, supervisor reachable
The cleaner works through the agreed task list and a supervisor is reachable during the session if anything needs a decision.
4. Same cleaner next time
You can request the same cleaner for future sessions, change the day or hours, or add a one-off deep clean to the schedule.
Published rates
| Service | Starting price |
|---|---|
| Weekly home cleaning | From $22 per hour* |
| Spring cleaning | From $370* |
| Post-renovation cleaning | From $350* |
| Move-in and move-out cleaning | From $370* |
| First-time customer discount | 10% off |
Want to know who will be cleaning your home?
Message the team with your address and preferred day. You get the cleaner’s name, the session length and the price in writing before the first visit.
4.9★ · 1,549 Google reviews · NEA Class 3 licensed · S$1m insured
Or see the full Weekly Home Cleaning Singapore — from $22 per hour* — pricing, coverage and what is included.
Frequently asked questions
Are Sureclean cleaners employees or freelancers?
Employees of Sureclean Pte Ltd on valid MOM work permits, each with 400 hours of training and a supervisor. Sureclean does not use a freelancer marketplace.
Is Sureclean insured and licensed?
Yes. S$1,000,000 public liability insurance covers every job, and Sureclean holds NEA cleaning business licence NEA240120/6509C/C3/N01, which you can check on the NEA register.
What is Sureclean’s key policy?
Keys handed to Sureclean are kept under secure storage with controlled access, logged when collected and returned, and used only by the crew assigned to your home. The key stays with the company if a cleaner changes.
Can I have the same cleaner every week?
Yes, wherever rosters allow. Recurring customers are assigned the same cleaner so the house is briefed once and the standard stays consistent.
What makes a house cleaning service trustworthy?
A licence number you can check, cleaners who are employees rather than ad hoc labour, insurance in writing, a published starting price, a named supervisor, and reviews on Google rather than only on the company’s own site.
Related guides
- Weekly home cleaning service
- How Sureclean compares with Helpling
- Spring cleaning service
- Move-in and move-out cleaning
Main service page: Weekly Home Cleaning Singapore — from $22 per hour*
*All prices shown are “from” prices for guidance only and are subject to change without notice. Final pricing depends on unit size, condition and site access — we confirm an exact written quote on WhatsApp (+65 6983 9523) before any booking is confirmed.
Answers to common questions
Are Sureclean's cleaners employees or freelancers, and who is responsible if something is damaged?
They are employees of Sureclean Pte Ltd on valid MOM work permits, trained for 400 hours and supervised, not freelancers matched through an app. If something is accidentally damaged during a session, the claim is handled by the company under its S$1,000,000 public liability insurance, not by the individual cleaner. Sureclean holds NEA cleaning business licence NEA240120/6509C/C3/N01 and has cleaned more than 50,000 homes in Singapore since 2013. Report any issue on WhatsApp 6983 9523 and a supervisor follows up the same day.
Can I leave my house keys with Sureclean for regular cleaning in Singapore?
Yes, if you prefer not to be home. Keys handed to Sureclean are kept under secure storage with controlled access, logged when collected and when returned, and used only by the crew assigned to your home; if the cleaner changes, the key stays with the company. Many customers instead leave the key with condo management or a neighbour, which the crew can also work with. Ask for the key arrangement when you book weekly home cleaning (from $22 per hour*) on WhatsApp 6983 9523.
Alvin Tan
Founder & Managing Director, Sureclean
Alvin founded Sureclean in 2013 to bring reliable, professional cleaning standards to homes and businesses across Singapore. Today, Sureclean is NEA Class 3-licensed (NEA240120/6509C/C3/N01), rated 4.9★ across 1,549+ Google reviews, and has served over 50,000 homes across Singapore — backed by S$1,000,000 in public liability insurance and a 400-hour training standard for every crew member.
