Sureclean Home Cleaning Exclusions Guide 2026
What’s Not Included in Home Cleaning Service? Singapore Exclusions Explained
When you book a home cleaning service in Singapore, you expect every nook and cranny to sparkle — but not all tasks fall under a standard cleaning scope. At Sureclean, Singapore’s #1 cleaning company, we believe in full transparency from the start. That’s why we’ve created this clear guide on exactly what’s not included in our home cleaning service. Whether you stay in an HDB flat, a condo, or a landed property, knowing the limitations helps you avoid surprises and plan any additional services you might need. From chandeliers to exterior windows, pest control to mould removal, we break down the fine print so you can book with confidence.
Our Standard Home Cleaning Scope — What IS Included
Before diving into the exclusions, it helps to understand what Sureclean’s standard home cleaning covers. Our NEA-certified and BizSafe Level 3 teams tackle:
- General dusting and wiping of all accessible surfaces (furniture, shelves, ledges)
- Vacuuming and mopping of all floors (tiles, marble, parquet)
- Bathroom cleaning: toilet, sink, shower area, mirror, tiles (light scrubbing)
- Kitchen countertops, sink, stove top wipe-down, and external cabinet cleaning
- Bedroom cleaning: bed frame dusting, wardrobe exterior, windowsills (interior)
- Ceiling fan cleaning — included at no extra charge
- Window cleaning up to 3m height (interior only) — also included in standard packages
However, even with this comprehensive scope, certain tasks require specialist equipment, extra training, or dedicated treatments — and those are not part of a standard home clean.
What’s Not Included? The Full Exclusions List
Chandeliers, Light Fixtures & High Ceiling Items
Intricate chandeliers, crystal fittings, and light fixtures mounted above 3 metres are not included in standard cleaning. These items are fragile and often require specialised care or ladder work beyond our standard height limit. If you need chandelier cleaning, contact us for a bespoke assessment.
Pest Control Services
Our cleaning focuses on dirt, dust, and grime — not pests. We do not offer cockroach spraying, termite treatment, or any form of pest extermination. For pest issues, we recommend engaging a licensed pest control company. We can provide referrals to trusted partners if needed.
Mould & Mildew Removal (Beyond Normal Cleaning)
While we wipe away light surface mildew in bathrooms, proven mould infestations — especially on walls, ceilings, or in aircon units — require professional mould remediation. Our standard cleaning does not include chemical mould treatments, scrubbing of black mould patches, or anti-mould coatings. For extensive mould, request our dedicated Germclean Disinfection service (30-day or 365-day protection) which includes mould-control treatment, but note it’s a separate service.
Heavy Stains & Deep-Set Marks
Our team uses general cleaning agents suitable for daily maintenance. Heavy stains on upholstery, carpets, mattresses, or hard surfaces (e.g., red wine, ink, marker, rust, cooking oil) are not covered. For stain removal, we offer mattress wet/dry extraction and sofa upholstery cleaning as add-on services — see the pricing below.
Exterior Window Cleaning & High-Rise Access
We clean only the interior side of windows up to a height of 3 metres. We do not provide exterior window cleaning, rope access, or high-rise window cleaning for condos or HDB units. All window cleaning is done from inside your home with extendable tools — no scaffolding or ladders outside the window. If you need exterior glass cleaning, you’ll need a specialist contractor.
Standalone Specialised Services (See “Services We Do Not Offer”)
- Standalone kitchen deep cleaning (degreasing, hood cleaning)
- Standalone bathroom-only cleaning
- Leather sofa cleaning (fabric-only upholstery service available)
- Aircon cleaning (we connect you with trusted partners, but do not perform it ourselves)
Sureclean Policy — How We Handle Exclusions & Add-Ons
At Sureclean, we aim for clarity. Our policy is straightforward: if it’s not in the standard scope, you’ll be informed before the job starts. Our customer service team will review your request during booking and advise if an excluded task can be added as a paid extra. For example:
- Oven cleaning — available as an add-on at +$30 each
- Mattress stain removal — book our wet extraction service (prices below)
- Sofa upholstery cleaning — fabric only, per piece pricing
- Window cleaning above 3m — we do not offer this service at all; no add-on available
All pricing is quoted before GST (9% GST applies). For condos or landed properties, please contact us for a personalised assessment — no fixed rates online.
Pricing for Excluded Tasks — Add-Ons & Specialised Services
If you need cleaning beyond the standard scope, here are the official Sureclean prices (before GST) for services that address common exclusions:
Mattress Cleaning (per unit) — Wet Extraction with Stain Removal
- Super King $225 | King $195 | Queen $165 | Super Single $140
- Single $125 | Baby Cot $105
Mattress Cleaning — Dry Extraction
- Super King $190 | King $165 | Queen $140 | Super Single $115
- Single $105 | Baby Cot $85
Sofa / Upholstery Cleaning (fabric only, per piece)
- 5-seater $265 (+$15 L-shape) | 4-seater $245 (+$15) | 3-seater $225 (+$15)
- 3-seater Sofa Bed $255 | 2-seater $205 | Armchair $160 | Chaise $180
- Bench $120 | Ottoman $75 | Dining Chair $75 | Bar Stool $60 | Lab/Computer Chair $120
Carpet Cleaning (per carpet)
- 80×180cm $150 | 160×240cm $170 | 200×270cm $190
Curtain Steam Cleaning (per piece)
- Day Curtain $35 | Night Curtain $35 | Blackout Curtain $40
Note: All prices before GST. See our full pricing page for complete details.
Singapore-Specific Considerations — HDB, Condo & Landed
Living in Singapore’s humid climate means mould and mildew are common — but they’re not part of standard cleaning. Our Germclean Disinfection service (30-day or 365-day protection) is an effective solution for homes needing deeper sanitation. Prices start from $265 (2-room HDB, before GST).
For HDB flats, the standard cleaning scope covers most areas. Condo residents often ask about balcony glass cleaning — this is also interior-only. Landed property owners may request additional high-reach tasks; we assess each case individually.
Sureclean is MOM-registered, NEA-certified, and BizSafe Level 3. We’ve completed over 15,000 cleaning jobs across Singapore, serving homes in areas like Tiong Bahru, Jurong East, Woodlands, and Punggol. Our cleaners are trained and insured for your peace of mind.
Tips to Make the Most of Your Home Cleaning Service
- Declutter before we arrive — Our team focuses on cleaning, not organising. Remove personal items, toys, and clutter so we can reach all surfaces.
- Point out exclusions upfront — If you have a chandelier or heavy stain, inform us during booking. We’ll tell you if it’s addable or not.
- Book specialised services in advance — Mattress, sofa, or carpet cleaning requires additional equipment and time. Add them when you book.
- Request Germclean Disinfection for mould-prone areas — Especially useful after heavy rain or if you notice musty odours.
- Understand the height limit — We clean windows only up to 3m. For high ceilings, we clean what we can safely reach with standard tools.
Frequently Asked Questions — Home Cleaning Exclusions
Does Sureclean clean chandeliers?
No, chandelier cleaning is not included in standard home cleaning. We don’t offer it as an add-on either due to safety and fragility concerns. Please contact a specialist chandelier cleaner.
Can you remove mould from my bathroom ceiling?
We can wipe away light surface mildew, but extensive mould requires our Germclean Disinfection service (30-day or 365-day protection). If the mould is structural, you may need a contractor. Let us know during booking so we can advise.
Do you clean exterior windows for condos?
No, we only clean the interior side of windows. Exterior window cleaning — especially for high-rise condos — is not offered. For ground-floor units with accessible exterior glass, we may be able to help on a case-by-case basis; please ask.
What’s not covered in a standard home clean that people often expect?
The most common surprises are: inside cabinets/drawers, fridge interior, oven interior (add-on available), heavy stains on furniture, pest control, and high-reach light fixtures. Always review the scope before booking.
Can I add leather sofa cleaning?
No, we only clean fabric upholstery. Leather sofa cleaning requires different chemicals and techniques — we recommend a specialist leather care service. Our fabric sofa prices are listed above.
Book with Confidence — Know What’s Included & What’s Not
Understanding home cleaning exclusions helps you set the right expectations. At Sureclean, we’re proud to be Singapore’s #1 cleaning company because we’re honest about what we do — and what we don’t. Our NEA-certified, BizSafe Level 3 team delivers top-quality results for thousands of happy customers across HDBs, condos, and landed homes.
Ready to book your home cleaning? Contact us today for a free, no-obligation quote. Mention any specific exclusions you’re concerned about and we’ll tailor a solution — including add-ons like mattress cleaning, sofa cleaning, or Germclean disinfection. Let’s make your home sparkle, the Sureclean way.
